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Senior Program Manager

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Think Company has been named one of the Best Places to Work by the Philadelphia Business Journal! 

Think Company is looking for an experienced Program Manager who can fit in and thrive in our dynamic culture. We are a design firm that encourages fun, creativity and relationship building. The Program Manager is responsible for requirements gathering, analysis and documentation, process mapping, establishing governance practices and outlining the scope of the digital program. This person is also responsible for aligning efforts across multiple teams, internal, external and client to deliver on the organization's goals and strategy.


  • Leads day to day operations for large scale program teams including external vendors and partner organizations
  • Coordinates and tracks against complex project plans, identifies and captures dependencies and deliverables
  • Gathers and communicates status, plan changes, risks, and issues in regularly scheduled status meetings
  • Manages concise definition of scope across the entire program
  • Creates and executes on a communication plan including escalation structures
  • Defines and conducts training and change management activities with program stakeholders to create advocacy and fluency with the program
  • Defines and adjusts processes to effectively integrate diverse teams
  • Provides insight by actively seeking out information from Project Management teams
  • Develops the goals and objectives and ensures the overall program and business goals are achievable
  • Creates and maintains program and associated project documentation
  • Articulates and implements metrics, measures and reports to meet primary business objectives
  • Defines and clarifies requirements with input from stakeholders
  • Maps out and defines a list of dependent projects with the client and Project teams to reach the overall goal
  • Defines an actionable plan to achieve the desired business results
  • Travels to client, Think Company, and partner sites to conduct program management responsibilities
  • Demonstrates leadership with client and Think Company teams
  • Achieves consensus among diverse viewpoints and effectively translates ideas into prioritized, actionable steps
  • Leads the project team by creating solutions for project challenges
  • Able to work from Upper Gwynedd as needed


Skills and Experience:

  • Bachelor’s Degree required
  • 6+ years’ experience managing programs and large scale projects
  • Experience with process mapping, establishing governance practices, change management
  • 4+ years’ experience in senior client-facing role at an agency or similar client services environment
  • Exceptional interpersonal communication skills
  • Proficient in a wide range of project and program management processes
  • Proven track record of managing diverse projects and teams effectively achieving project goals and deadlines
  • Proven ability to react positively and recover problematic situations
  • Strong business acumen with an understanding of implementing measurable processes
  • Excellent oral and written communication skills for effective communication to clients, internal staff, and executive management. Ability to interface with high-level client partners (up to C-level)
  • Excellent organizational skills to work efficiently and effectively.  This applies to your personal time management and organizational skills as well as to your ability to extend such practices across a team
  • Excellent consultative skills and an open mind to help develop business solutions for clients
  • Ability to translate business strategy into tactics
  • Capable of managing multiple projects in a fast-paced environment
  • Demonstrate versatility, conviction, and a commitment to outstanding client service
  • Represent our company at all times with professionalism and integrity
  • Highly proficient in Microsoft Office
  • Experience working in regulated industry environment preferred. Experience working with or within commercial/brand teams of large pharmaceutical manufacturers not required but considered a plus
  • Familiar with Agile processes
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